Customer Education Manager

We’re hiring a Customer Education Manager to bridge the gap between complex product capabilities and user success. Your mission is to empower our customers and teams by turning knowledge into a competitive advantage.

You will take full ownership of the learning journey across the Shiftmove portfolio, ensuring that every user, whether a customer or a new hire, has the tools and knowledge to thrive.

What you’ll do

• Drive Product Adoption: Design and deploy educational pathways that turn new users into power users and reduce friction in the customer journey.
• Content Production: Create high-impact resources (guides, video tutorials, FAQs, and documentation) that are clear, engaging, and always up to date.
• Internal Enablement: Own the onboarding and continuous training for Shiftmove employees, ensuring our teams are experts on the tools they sell and support.
• Optimization and Continuous Improvement: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
• Cross-Functional Launch Support: Partner with Product, CS, and Support teams to deliver educational content for every new feature and product release.
  

What we’re looking for

• Experience: Proven track record in Customer Education, Enablement ideally within a fast-paced SaaS environment.
• Technical Savvy: Proficiency with LMS platforms, video editing tools, and documentation software. An appetite for AI-driven content optimization is a major plus.
• Master Communicator: You can translate complex technical features into simple, pedagogical moments.
• Builder Mindset: You are comfortable operating in ambiguity and enjoy building processes from the ground up where they don't yet exist.
• Language: Native-level French with strong professional English (we are a multi-entity, international group).

Our Offer to You

At Shiftmove, you'll shape the learning culture of one of Europe’s fastest-growing SaaS companies.

• Autonomy: We hire you for your expertise and trust you to lead the educational strategy.
• Competitive Compensation: We offer fair and attractive pay reflective of your impact.
• Ownership: “Make It Happen” is one of our core values. You’ll have the freedom to innovate how we teach and learn.
• Flexible Work Setup: Offices in Paris and Aix‑en‑Provence ; remote work is part of our culture.
• Full Benefits: Meal vouchers, comprehensive health insurance for you and your family, and access to our employee benefits platform ( Leeto ).
• Growth: We invest in your development. As Shiftmove scales, so will your career.